Privacy Policy

Who we are

SONGIFT is a small business based in Israel that creates personalized song gifts. Our contact details are at the end of this page.

Information we collect

• Contact details: name, email and phone number.
• Order details: the occasion, names, story, memories and style you choose, and any photos you upload for a video.
• Payment details: amount, method and status. Card details are entered directly with our payment providers and are never stored by us.
• Messages you send us through the contact form or chat.
• Technical data: pages viewed, how you reached us (for example an ad campaign), device type and approximate country.

Information about other people

Your story usually includes details about the gift recipient and others. Only share what you have the right to share, and please do not include sensitive information such as health details, ID numbers, passwords or bank details.

How we use it

• To write your lyrics, produce your song and video, and deliver them to you.
• To send order updates and reminders by email or text message.
• To process payments, keep accounting records and prevent fraud.
• To answer questions and handle revisions.
• To improve the site and measure our advertising, subject to your Privacy settings.
• To send marketing emails, only if you agreed. You can unsubscribe at any time.

Artificial intelligence

Lyrics and music are created with third-party AI services. Your story is sent to them only to create your song. A person reviews each song before delivery.

Who we share it with

We share information only with service providers who help us run SONGIFT, and only as needed:

• Hosting and storage: Cloudflare and our hosting provider.
• AI writing and music production: Anthropic and Suno.
• Payments: HYP and PayPal.
• Messaging: Resend and Brevo (email) and SMS providers.
• Advertising and measurement: Meta (Facebook and Instagram), Google and TikTok. You can turn this off in Privacy settings.
• Authorities, when the law requires it.

Your privacy choices

Our site uses browser storage to remember your order and preferences, and advertising tags from Meta, Google and TikTok that may use cookies. Sharing data with advertising partners for targeted ads may count as "sharing" under some US state laws. To opt out, select "Privacy settings" at the bottom of any page and turn off advertising. We also honor the Global Privacy Control (GPC) signal from your browser.

How long we keep it

We keep order details, your song and your video as long as needed to provide the service, so you can return to your song and we can handle questions and revisions, and as long as the law requires, for example payment records for tax purposes. You can ask us to delete them at any time.

Order and gift links

Anyone with your order or gift link can listen to the song. Share it only with people you choose.

International transfers

We are based in Israel and our providers operate mainly in the United States and Europe, so your information may be processed in these countries.

Security

We protect information with encryption in transit, limited access permissions and secure cloud services. No system is completely secure. If a significant security incident affects you, we will notify you as the law requires.

Your rights

Depending on where you live, including California and other US states, you may have the right to know what information we hold about you, to get a copy, to correct it, to delete it and to opt out of targeted advertising. We will not treat you differently for using these rights. To make a request, contact us with your order number. We will reply within 30 days.

Children

Our service is for adults 18 and over. We do not knowingly collect information from children under 13. If you believe a child gave us information, contact us and we will delete it.

Changes

If we change this policy in a meaningful way, we will update the date at the top of this page.